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Do I need a referral to see a physiotherapist?

No, a referral is not required.

What if I need an x-ray or scan?

Physiotherapists have provider numbers for referral for imagining so if your physiotherapist believes you need an x-ray or scan then they can refer you for the appropriate test.

Do you accept HICAPS?

We have on the spot billing so if you have health insurance, all you need to do is bring your card and you only pay the out-of pocket expense.

Is physiotherapy covered by Medicare?

Generally physiotherapy is not covered under medicare.  However, if you qualify for a care plan from your doctor for a chronic condition, you may be entitled for up to 5 medicare funded physiotherapy sessions per year.  Please enquire with your doctor to see if you qualify.

What do I need to bring?

Be prepared to provide your previous medical or surgical history. If you have them and if they are relevant bring scan/MRI reports, and list of medication. You may wish to bring shorts and t-shirt.

How many visits will I need?

The number of treatments will vary depending on the problem and individual. After a thorough assessment, the physiotherapist will discuss their treatment plan for the rehabilitation process.

What should I wear to my appointment?

If we are treating your feet you will not be asked to undress but if we are treating your spine, you will be so comfortable and modest underwear or even a pair of shorts is appropriate.

How do I make an appointment?

You can get in touch by phone (03) 9370 8205 or use the form under the contact page. Alternatively use the quick and easy online booking page, which is the method we prefer.

Do I have to be referred by a doctor?

No, physiotherapists can assess and treat without referral by a doctor. However most health insurers require a doctors referral before they authorise cover of fees, some only require a phone call.

Ask us a Question

Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.